Frequently asked questions

We accept USDT on the TRON network (TRC-20), plus any other coins listed at checkout. Always send on the exact network shown at checkout. Funds sent on a different network can be lost permanently.

The USDT price is what you pay. The local currency figure is a conversion to help you compare. The exact amount to send is locked when you place your order.

When you place an order, we lock the exact crypto amount for 15 minutes and reserve your items, so they cannot sell out while you pay.

Every order gets a unique amount, down to the last decimal. That is how we match your payment to your order automatically. If you pay from an exchange, make sure the amount that arrives still matches after any withdrawal fee.

Contact us with your order number and transaction hash, and we will refund or reconcile the payment with you. If the payment window closes before you pay, the order is cancelled and you can check out again at the current rate.

Usually a few minutes. Once your payment reaches the required network confirmations, your order is confirmed automatically and the payment page updates on its own.

No. You can check out as a guest and follow your order with your order number and email. An account saves your addresses and keeps all your orders in one place.

Eligible vouchers are applied automatically at checkout, and we always pick the one that saves you the most.

Worldwide. Choose your country at checkout to see the delivery options for your address.

Standard delivery is free and arrives in 3-5 days after your payment is confirmed. Same-day delivery costs 8 USDT for in-stock items ordered before 12pm your local time.

Import duties, taxes and customs fees set by your country are your responsibility unless checkout shows otherwise. The courier may collect them before delivery.

Open your order from Orders in your account, or use Track an order with your order number and checkout email. The courier name and tracking number appear once your parcel is on its way.

Contact us as soon as possible. We can usually update the address until your order is prepared for dispatch.

No. Every order is delivered to the address you give at checkout.

Yes. You can return unused products in their original sealed packaging within 3 days of delivery, unless the product page says otherwise. See Returns for the full policy.

Approved refunds are paid in USDT to a wallet address you give us. Network fees may be deducted.

Contact us straight away. We can usually cancel before your order is prepared for dispatch. Once it has shipped, use our returns process instead.

Tell us within 48 hours of delivery and include photos of the item and the packaging. We will arrange a replacement or a refund.

Yes. We sell brand-new, sealed products sourced through authorised channels.

Products come with the manufacturer's warranty. Coverage depends on the brand and your region, so check the product page or the brand's website if regional warranty matters to you.