Returns and refunds

You can return a product if:

• It is unused and in its original sealed packaging, with every accessory included.
• You ask us within 3 days of receiving it.
• The product page does not mark it as final sale or non-returnable.

For hygiene and security reasons, these items cannot be returned unless they are faulty:

• Opened software and digital codes.
• Opened ear tips and other hygiene items.
• Gift cards.
• Products marked as clearance or final sale.

1. 1Contact us with your order number, the item you want to return and the reason.
2. 2Wait for our return authorisation. It confirms the return address and how return shipping works.
3. 3Pack the item securely in its original packaging and send it with tracking.
4. 4We inspect the item when it arrives and send your refund once the return is approved.

Approved refunds are paid in USDT, based on the USDT price of the returned items, to a wallet address you give us, or another way agreed with our team. Network fees may be deducted.

Refunds are sent once we have inspected the returned item. Arrival then depends on blockchain confirmation of the payment. You can follow refunds under Payments & refunds in your account.

Returns sent without our authorisation may be refused.

If your parcel arrives damaged or is not what you ordered, contact us within 48 hours of delivery with photos of the item and the packaging. We will arrange a replacement or a refund.

If a product develops a fault after the return window, it is covered by the manufacturer's warranty. Contact us and we will help you with the claim.

Not paid yet? There is nothing to do. If the payment window closes, the order cancels itself and your reserved items are released.

Already paid? Contact us straight away. We can usually cancel before your order is prepared for dispatch and refund you in USDT. Once it has shipped, use the returns process above.