Privacy policy

Techalls Technologies Pte. Ltd., headquartered in Singapore, is responsible for the personal data described in this policy.

For any privacy question or request, email support@techalls.com.

We only collect what we need to run the store:

• Account and checkout details: your name, email, phone number and delivery addresses.
• Order and payment details: what you ordered, amounts, the coin and network you paid with, payment status and transaction references. We never ask for your seed phrase or private keys.
• Support conversations: messages you send in chat or by email, and any order details you share with them.
• Technical data: your IP address, approximate location used to pick your country store, device and browser type, and the cookies described below.
• Marketing source: for 30 days, how you arrived at the store (campaign tags and the referring site), so we can see which campaigns lead to orders.

We use your data to:

• Process, deliver and support your orders, including refunds and returns.
• Verify payments and prevent fraud and abuse.
• Answer your questions in chat and by email.
• Show the right country store, currency and delivery options.
• Understand how the store is used and which marketing works, so we can improve it.
• Meet our legal, tax and accounting obligations.

Our chat assistant uses Google's Gemini AI service to draft replies. When you use chat, your messages are sent to Google for that purpose. Please do not share passwords, seed phrases or other secrets in chat.

We store chat conversations so that a member of our team can pick up where the assistant left off.

We do not sell your personal data. We share it only with providers who help us run the store, such as our hosting and database providers, our AI provider for chat, couriers who deliver your order, and the services we use to verify blockchain payments. They may only use it to provide their service to us.

We may also disclose information when the law requires it, or to protect our customers and our business from fraud.

Crypto payments are recorded on public blockchains. Anyone can see a transaction, its amount and the wallet addresses involved. We cannot change or delete information that is on a blockchain.

We are based in Singapore and some of our providers process data in other countries. Where data leaves your country, we rely on providers that protect it to a standard consistent with this policy.

Data is encrypted in transit, passwords are stored as secure hashes, and access to customer data is limited to the people who need it. No system is perfectly secure, so please use a strong password that you do not use anywhere else.

We keep order records for 7 years for accounting, dispute handling and legal reasons. Other data is kept only for as long as it is useful for the purpose it was collected for.

Depending on where you live, you may have the right to access, correct or delete your personal data, to object to or limit some processing, and to receive a copy of your data. Email support@techalls.com and we will respond within the time the law requires. You can also complain to your local data protection authority.

We use a small number of first-party cookies, and none of them track you across other websites:

• Essential: your sign-in session, your cart, your country store and security. Turning these off will stop checkout from working.
• Marketing attribution (ta_attr, 30 days): the campaign tags, referring site and landing page of your visit, saved on your order when you check out.
• Your browser also stores your open chat conversation and guest orders placed on that device, so you can come back to them.

Our store is meant for adults. We do not knowingly collect personal data from children.

We may update this policy from time to time. The date at the top of this page shows when it last changed.